Privacy policy

Last updated: June 12, 2026

Pookni operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Pookni is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

1. Personal Information We Collect
When you visit our store or make a purchase, we collect specific information necessary to process your transactions and improve your experience:
• Contact Details: Name, billing address, shipping address, phone number, and email address.
• Financial Information: Credit card, debit card, and financial account numbers, payment card information, and transaction details. (Processed securely via encrypted payment gateways).
• Transaction Information: Items you view, put in your cart, purchase, return, exchange, or cancel.
• Device & Usage Data: Information about your device, browser, network connection, IP address, time zone, and how you interact with our store pages.

2. How We Use Your Personal Information
We use your personal data strictly for legitimate business operations, including:
• Providing and improving our Services, processing payments, fulfilling orders, and arranging for shipping.
• Sending order confirmations, invoices, and automated tracking updates.
• Delivering dedicated customer support and managing our business relationship with you.
• Screening orders for potential risk or fraud to protect our platform and customers.
• Complying with applicable laws, responding to legal processes, and enforcing our terms.

3. How We Disclose Personal Information
We do not sell, rent, or lease your personal information to third parties. We only share your data with trusted partners to facilitate our operations:
• Shopify: To power our online store and secure our checkout infrastructure.
• Fulfillment & Carrier Partners: To ensure accurate delivery, your shipping address and contact details are securely shared with our logistics network and domestic carriers (USPS, FedEx, DHL, UPS, UniUni, and CjPacket).
• Legal Obligations: When required to comply with applicable laws, respond to legal requests, or protect our platform rights.

4. Cookies and Third-Party Links
Pookni uses essential cookies to ensure website functionality, remember your cart items, and optimize site performance. You can disable cookies through your browser settings, though it may affect certain features of our store. Our store may also contain links to third-party websites; we are not responsible for the privacy practices or content of those external platforms.

5. Security and Data Retention
We implement industry-standard measures to safeguard your personal data, though no security system is impenetrable. We retain your personal information for our internal business records, accounting, tax, and legal obligations unless and until you officially request us to delete this information.

6. Consumer Rights & Children's Data
Depending on your state of residence within the United States, you may have specific rights regarding your personal data, including the right to access, correct, update, or request the deletion of the information we maintain. Furthermore, our Services are not intended for children, and we do not knowingly collect personal data from minors.

7. Contact Information
For any questions regarding our privacy practices, data security, or to exercise your privacy rights, please reach out to our team:
• Store Name: Pookni
• Phone: +1 (929) 542-5520
• Email: support@pookni.com
• Official Address: 1731 Matthews Ave, Apt 4A, Bronx, New York 10462, United States
• Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (Eastern Time / ET)