Shipping policy
Welcome to Pookni! We ship exclusively within the United States, focusing on safe, transparent, and reliable delivery for all orders.
1. Shipping Options & Costs
• Standard Shipping: We offer complimentary standard shipping on all orders nationwide. There is no minimum purchase requirement, and no additional shipping charges are applied at checkout.
2. Delivery Timeline
• Order Cut-off Time: 5:00 PM (Eastern Time / ET), Monday – Friday.
• Handling Time (Processing): 1 to 3 business days (Monday – Friday) to pack and prepare your order.
• Transit Time (Shipping): 4 to 12 business days (Monday – Friday) for carrier delivery.
• Total Estimated Delivery Window: On average, your order will arrive within 5 to 15 business days (Handling + Transit combined).
3. Our Trusted Carriers
We partner with top-tier courier services to ensure your package is safe and handled with care: USPS, FedEx, DHL, UPS, UniUni, and CjPacket. Carrier selection is optimized based on your location and availability.
4. Easy Order Tracking
Once your package is dispatched, we will immediately send you a confirmation email containing your official Tracking Number. You can use it to track your order live on the carrier's portal or via our store's tracking page.
5. Address Accuracy & Changes
• Changes: If you need to correct your shipping address, email us at support@pookni.com immediately. We can only apply changes before the order is shipped.
• Incomplete Address: If a package is returned due to an incorrect address provided at checkout, the customer will be responsible for the reshipping costs.
6. Lost or Missing Packages
If your tracking states "Delivered" but you cannot locate the package, please verify with neighbors and reach out to us within 24–48 hours at support@pookni.com so we can open an official carrier investigation.
7. Contact Information
Our team is here to assist you with any questions:
• Store Name: Pookni
• Phone: +1 (929) 542-5520
• Email: support@pookni.com
• Official Address: 1731 Matthews Ave, Apt 4A, Bronx, New York 10462, United States
• Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (Eastern Time / ET)